Hotel Booking Policy
Last Updated: 30 August 2026
This Hotel Booking Policy explains general rules to review when making a hotel reservation through LOLO Rooms. Booking-specific hotel and rate-plan conditions shown during checkout also apply.
1. VERIFY BOOKING DETAILS
Before confirming, check the hotel name and location, check-in and check-out dates, number of guests and rooms, room category, meal plan where applicable, final amount and cancellation conditions.
2. GUEST DETAILS
Provide accurate guest information. Hotels may require the primary guest and/or other occupants to present valid identification at check-in.
3. CHECK-IN AND CHECK-OUT
Times vary by property. Early check-in and late check-out are subject to hotel availability and may involve additional charges.
4. ROOM OCCUPANCY
Each room may have maximum adult and child occupancy limits. Additional guest or extra-bed charges may apply. Enter the correct number of guests when booking.
5. CHILDREN POLICY
Child age rules, complimentary stays, meals and extra-bed charges can vary by hotel. Review the property-specific conditions before booking.
6. HOTEL AMENITIES
Amenities shown on the platform are based on available property information. Some facilities may become temporarily unavailable because of maintenance, operational, seasonal or other circumstances.
7. SPECIAL REQUESTS
Requests such as early check-in, late check-out, preferred room location, extra bed, parking or accessibility assistance are subject to availability unless specifically confirmed.
8. PAYMENTS
Depending on the booking, payment may be collected online, partially online, through another approved method or at the hotel where Pay at Hotel is available. Use only authorised payment channels.
9. TAXES AND CHARGES
Applicable taxes and charges are displayed where available during booking. Property-specific charges may be collected by the hotel when properly disclosed.
10. CANCELLATION
Cancellation and refund eligibility follow the conditions displayed for the selected room and rate plan and the applicable LOLO Rooms cancellation policy.
11. NO-SHOW
Failure to arrive without cancelling within the permitted period may be treated as a no-show and applicable charges may apply.
12. PROPERTY RULES
Guests must follow property rules relating to identification, visitors, pets, smoking, alcohol, conduct, safety and other hotel requirements.
13. BOOKING CONFIRMATION
After completing a booking, verify that a valid confirmation is received. If payment appears to have been deducted but no booking confirmation is received, contact support and verify the transaction before attempting another payment.
14. ASSISTANCE
For booking-related assistance, use the support options and contact details available on the LOLO Rooms website.
This Hotel Booking Policy explains general rules to review when making a hotel reservation through LOLO Rooms. Booking-specific hotel and rate-plan conditions shown during checkout also apply.
1. VERIFY BOOKING DETAILS
Before confirming, check the hotel name and location, check-in and check-out dates, number of guests and rooms, room category, meal plan where applicable, final amount and cancellation conditions.
2. GUEST DETAILS
Provide accurate guest information. Hotels may require the primary guest and/or other occupants to present valid identification at check-in.
3. CHECK-IN AND CHECK-OUT
Times vary by property. Early check-in and late check-out are subject to hotel availability and may involve additional charges.
4. ROOM OCCUPANCY
Each room may have maximum adult and child occupancy limits. Additional guest or extra-bed charges may apply. Enter the correct number of guests when booking.
5. CHILDREN POLICY
Child age rules, complimentary stays, meals and extra-bed charges can vary by hotel. Review the property-specific conditions before booking.
6. HOTEL AMENITIES
Amenities shown on the platform are based on available property information. Some facilities may become temporarily unavailable because of maintenance, operational, seasonal or other circumstances.
7. SPECIAL REQUESTS
Requests such as early check-in, late check-out, preferred room location, extra bed, parking or accessibility assistance are subject to availability unless specifically confirmed.
8. PAYMENTS
Depending on the booking, payment may be collected online, partially online, through another approved method or at the hotel where Pay at Hotel is available. Use only authorised payment channels.
9. TAXES AND CHARGES
Applicable taxes and charges are displayed where available during booking. Property-specific charges may be collected by the hotel when properly disclosed.
10. CANCELLATION
Cancellation and refund eligibility follow the conditions displayed for the selected room and rate plan and the applicable LOLO Rooms cancellation policy.
11. NO-SHOW
Failure to arrive without cancelling within the permitted period may be treated as a no-show and applicable charges may apply.
12. PROPERTY RULES
Guests must follow property rules relating to identification, visitors, pets, smoking, alcohol, conduct, safety and other hotel requirements.
13. BOOKING CONFIRMATION
After completing a booking, verify that a valid confirmation is received. If payment appears to have been deducted but no booking confirmation is received, contact support and verify the transaction before attempting another payment.
14. ASSISTANCE
For booking-related assistance, use the support options and contact details available on the LOLO Rooms website.