Privacy Policy
Last Updated: 30 August 2026
LOLO Rooms respects user privacy and aims to protect personal information provided while using our website, applications and related services.
INFORMATION WE MAY COLLECT
Depending on how you use the platform, information may include your name, mobile number, email address, booking details, billing information, hotel preferences, device and browser information, IP address, permitted location information, transaction references and customer support communications.
PAYMENT INFORMATION
Where payments are processed through a third-party payment gateway, sensitive payment credentials may be handled directly by that payment provider. LOLO Rooms may receive transaction identifiers, payment status and other information needed to manage the booking.
HOW INFORMATION MAY BE USED
Information may be used to create and manage accounts, process bookings, communicate reservation updates, process eligible payments or refunds, provide customer support, improve services, prevent fraud or misuse, and comply with applicable legal obligations.
SHARING OF INFORMATION
Information may be shared when necessary with hotels and accommodation partners, payment service providers, technology providers, analytics providers, professional advisers or competent authorities where legally required.
COOKIES AND ANALYTICS
The website may use cookies, analytics tools and similar technologies to remember preferences, understand usage and improve service performance. Browser settings may allow users to manage cookies.
DATA SECURITY
Reasonable technical and organisational measures are used to protect information. However, no internet transmission or storage system can be guaranteed to be completely secure.
DATA RETENTION
Information may be retained for as long as reasonably necessary for bookings, customer support, transaction records, fraud prevention, dispute handling and applicable legal requirements.
THIRD-PARTY SERVICES
The platform may contain links or integrations operated by third parties. Their privacy practices are governed by their own policies.
POLICY UPDATES
This Privacy Policy may be updated from time to time. The latest version will be published on this page.
CONTACT
For privacy-related questions, please use the contact information displayed on the LOLO Rooms website.
LOLO Rooms respects user privacy and aims to protect personal information provided while using our website, applications and related services.
INFORMATION WE MAY COLLECT
Depending on how you use the platform, information may include your name, mobile number, email address, booking details, billing information, hotel preferences, device and browser information, IP address, permitted location information, transaction references and customer support communications.
PAYMENT INFORMATION
Where payments are processed through a third-party payment gateway, sensitive payment credentials may be handled directly by that payment provider. LOLO Rooms may receive transaction identifiers, payment status and other information needed to manage the booking.
HOW INFORMATION MAY BE USED
Information may be used to create and manage accounts, process bookings, communicate reservation updates, process eligible payments or refunds, provide customer support, improve services, prevent fraud or misuse, and comply with applicable legal obligations.
SHARING OF INFORMATION
Information may be shared when necessary with hotels and accommodation partners, payment service providers, technology providers, analytics providers, professional advisers or competent authorities where legally required.
COOKIES AND ANALYTICS
The website may use cookies, analytics tools and similar technologies to remember preferences, understand usage and improve service performance. Browser settings may allow users to manage cookies.
DATA SECURITY
Reasonable technical and organisational measures are used to protect information. However, no internet transmission or storage system can be guaranteed to be completely secure.
DATA RETENTION
Information may be retained for as long as reasonably necessary for bookings, customer support, transaction records, fraud prevention, dispute handling and applicable legal requirements.
THIRD-PARTY SERVICES
The platform may contain links or integrations operated by third parties. Their privacy practices are governed by their own policies.
POLICY UPDATES
This Privacy Policy may be updated from time to time. The latest version will be published on this page.
CONTACT
For privacy-related questions, please use the contact information displayed on the LOLO Rooms website.